It’s all about you (and your car)
Not many people get excited about auto body repair, it’s an annoying fact of life that takes up time and tries your patience.
At Horton Auto Body & Paint, we’ve streamlined our approach to make things as time effective and easy as possible.
We are in constant touch with our direct repair insurers to make sure there are no unnecessary delays and we’ve adopted the latest technology and techniques to make sure you get a quality repair – be it a minor car scratch or fix of a complete write off.
From drop off to pick up your vehicle is looked after by professionals. We’ve got this!
Step by step to a quality job - every time
Our reception team are waiting to say howdy! When you arrive, take a seat in our warm office and fill out our Welcome form. We promise; once you’re in our records we won’t ask any more annoying questions! If you’ve got time, help yourself to a freshly brewed coffee.
Meet the Estimator
One of our friendly estimators will inspect your car, take photos and put together an estimate. You can wait, or we’ll email the estimate to you. All estimates are checked to make sure they meet industry standards. Your estimator is now your “go to guy” for the rest of the job.
It’s important to get your job scheduled. In summer months it can be almost straight away, but ice and snow can mean longer waits in winter. We will call with a reminder the day before your car is scheduled, oh and it’s a big help if your car is clean!
Once your car is booked in we can go ahead and order parts. We use both Certified Used Parts and Direct from the Manufacturer Parts where there is a price match guarantee. Parts aren’t stored on site but are usually delivered same day or the following day if available. If not, we’ll call you.
You can drop your car off any time after 7.30am and sign off on your work order. If you have “Loss of Use” cover you don’t have to wait around, our on-demand courtesy shuttle will take you to our nearest rental car depot which is about 5 minutes away.
Within an hour of drop off, your repair job will be assigned to one of our technical experts depending on the type of damage. Our supervisors monitor each job and daily progress. We’ll contact you the day before to let you know when your car will be ready to collect.
Tech Takes Over
Armed with the very latest technology we guide your car through the repair process from the frame machine and aluminium welding to the paint shop. Whether it’s a minor or major repair, we check and double check to give you premium quality control. Finally, your vehicle is washed and ready to go.
Pick up anytime after 7.30am. The rental car company should drop you back at Horton or our courtesy van can pick you up. Once here, you’ll need to pay your deductable by cash or card and then our estimator will hand over the vehicle and walk you through the works that’s been done.
Keeping Up - Where Quality Counts
An important part of the philosophy at Horton Auto Body & Paint is keeping up to date with technology and training. Every week of every month, car manufacturers are releasing cars with fantastic new paint finishes and packed with new technology that keeps us safe and makes driving easier. Unfortunately, this gadgetry is often “invisible to the eye” and can be damaged in a collision and we need to know how to replace or fix it. And anyone who’s invested in a premium paint job wants perfect matching every time.
Keeping up with these advances is critical to our business which is why we invest both time and money in training and certification. Most recently Horton Auto Body & Paint has updated to the latest Aluminium welding station and in our state of the art paint booth our technicians are training weekly with our major paint supplier, Sherwin Williams, so we can match finishes on even the most recent models of cars. Our experienced workshop team are always ahead of the game when it comes to quality repairs.
Someone hit my car and I needed it fixed right away because it was my only car and I didn’t have the insurance coverage for a rental so they got me in right away (even though I knew they were really booked up) and back into my fixed car fast. Been sending anyone who needs their services ever since. Great people great service!
These people are, quite simply, honest friendly and talented. I've an old '93 Camry that vandals thought was garbage (NOT - has only 282,000 km little teenagers) and they restored my mirrors perfectly. Not only that, they went out of their way to accommodate me and my schedule. I'm so pleased with the kindness and helpfulness I received.
They did an AMAZING job fixing my 2015 Wrangler after a nasty accident, it looks good as new and was returned to me in immaculate condition. I wouldn't hesitate to recommend them to anyone.
I just picked up my 1972 Pontiac GTO and I couldn't be happier! Did an incredible job using just factory hardware. I will absolutely be coming back to have the rest of my car done. Great job!